Resume
I am a motivated and highly skilled IT professional, competitive softball player, and gaming enthusiast. With more than 7+ years of experience. I have a strong passion for learning and implementing new technology with demonstrated success. Throughout my career, I have consistently been the sole IT professional in various office settings, honing my ability to work independently and efficiently. I am accustomed to managing tasks seamlessly, even when supervisory support is remote, demonstrating strong organizational skills. I use my strong organizational skills to ensure completion of projects and keeping on track of my daily site duties.
Work Experience
KDInfotech
Senior Help Desk Technician (Site Administrator)
In my current role, I oversee the entire Bothell Biotech site, managing a team of over 80 onsite employees and coordinating with 300 employees across the company. Working collaboratively with a team of three, we effectively handle various responsibilities to ensure smooth operations. As the site administrator, I am responsible for tasks such as distributing and collecting computers, and leading new hire orientations and training sessions. I manage the MDM iOS system, ensuring timely completion of backups and license management. Additionally, I liaise with external vendors for projects involving equipment like printers. My role encompasses diverse responsibilities, ranging from IT help desk duties to providing networking support. I've been involved in assisting system administrators with tasks such as troubleshooting server racks and UPS battery backups. Moreover, I've successfully led multiple projects, including the configuration of our entire AV system and the implementation of a full digital touchscreen panel display to enhance company functions. Configured and assigned SSO applications (Okta) to all users, ensuring accurate and organized permission-based systems. Developed comprehensive knowledge base documentation (Slab) for employees and tech support, facilitating efficient completion of everyday tasks. Managed an exclusive MacOS environment using JAMF and MDM for iOS device management, ensuring seamless operation at all corporate levels. Provided audio/visual application support and troubleshooting during corporate events and VIP all-hand meetings (Zoom, MS Teams), ensuring smooth and uninterrupted communication. Led new hire orientations in both virtual and in-person environments, assisting users in transitioning from previous Windows experience to MacOS, resulting in successful onboarding and productivity. Utilized extensive experience with SaaS applications (G Suite, O365, Slack, BOX, and Dropbox) to optimize workflow efficiency and enhance collaboration. Maintained clear and concise communication with team members and stakeholders, avoiding technical jargon for better understanding. Ensured accuracy and professionalism in all documentation and materials, proofreading for errors and inconsistencies.
Devco Mgmt Company
Help Desk Technician/Junior Site Administrator
Provided level 1 and level 2 onsite and corporate IT support, ensuring prompt resolution of technical issues and minimizing downtime for over 500 employees on the West Coast.
Utilized ConnectWise software for ticketing system and remote desktop support, streamlining communication and improving efficiency in resolving IT-related problems.
Managed and maintained network infrastructure, including router, firewall, and switch connections, ensuring smooth and uninterrupted workflow at both property and corporate levels.
Implemented and managed an inventory system for corporate and property levels, maintaining accurate records of monitors, docks, computers, printers, and toners.
Assisted in the preparation and deployment of laptops for staff, including configuration and imaging, ensuring smooth onboarding and optimal performance.
Utilized a Hybrid Active Directory System to manage user access to shared drives and TeamSite, ensuring appropriate permissions and data security.
Assisted in hardware and software asset tracking and inventory management, optimizing resource allocation and cost-efficiency.
Coordinated repair and maintenance of office printers and computing equipment with external vendors, ensuring timely resolution of issues and minimal disruption to business operations.